Finally, after years of service outages, shoddy quality, bills for services never received, and customer service reps who made promises never kept, we’ve divested ourselves of our local telephone monopoly, Qwest. I, along with 37,000 others, will now say that “Qwest Sucks”.
Several months ago, we transferred our telephone service to Vonage. We’ve received excellent service, profoundly good sound quality, and a host of nifty features, for a low price of about 27 bucks a month. I initially posted about our experience with Vonage here. It was initially Sammy G who turned me on to Vonage in the first place.
Eventually, we apparently infected Weed with the Vonage Virus, and he sent me a PM saying he switched. I’m still waiting for Justin to do so (Hey! Dude! I just sent you a referral); and Justin, if you sign up, be sure to use refer-a-friend stuff so you and I get free months! Weed had already signed up, so I couldn’t claim him for 2 free months of service.
Anyway, after we booted Qwest as our local telephone provider, we were still stuck with them for DSL service. Local alternatives were wireless, which I’ve had bad experiences with and prefer to avoid, and dial-up. Obviously, dial-up won’t work with a VOIP phone, so we waited until Comcast came into town advertising cable Internet.
We finally got it installed today. Within hours, I called Qwest and formally terminated our last remaining tie to our local telephone company.
I couldn’t be more pleased. It’s fast. Real fast. About three times faster than Qwest DSL for downloads. It’s unfortunate that Comcast hamstrings upload speeds (it’s a fraction of Qwest’s upload speed), but apparently they have a “Business” offering which offers dramatically improved uploads.
As 90% of what I do doesn’t involve the need for amazingly fast uploads anyway, I’m not too concerned.
Anyway, our Vonage phone works perfectly. Our bandwidth is great. Unlike with Qwest, I can be downloading a few gigabytes of an ISO file at 400Kbytes/sec, and be yakking on the phone without any problems at all. No glitching. Whereas with Qwest, I couldn’t even play an online game while someone was on the phone, the phone would get so glitchy.
I cranked our phone quality settings up all the way, and the quality difference is profound. It’s the difference between cell-phone quality, and high-quality telephone. Very cool.
Anyway, I’m happy to finally be out of Qwest Hell. It’s a hell they created for themselves and for us, and we figured the best possible revenge was to simply not pay them any more money.
Yay us!