Within UltraMegaCorp, there is a strong push to move jobs offshore. This is done in the name of improving the bottom line of the company, because they can get equally-competent people overseas for a fraction of the cost of USA domestic employees. Now, I agree with this in part. We have some employees on our team among the thousands employed by UltraMegaCorp in India. Some of these employees are competent, motivated, and have come to know the job well in the year or so they have been working on it.
Unfortunately, those two people are really, really busy.
Exhibit A: Service request from QA tester. Background: A “V440” is a Sun Solaris machine. In the case of this particular machine, it is running Solaris 10, a UNIX variant. Solaris, for those who don’t know, is nothing at all like Windows except that it runs on a computer. With memory. And hard drives. And, you know, configurations. And stuff.
Now, you would think that a highly-qualified, highly-trained Quality Assurance Engineer would understand what operating system he is working on. In fact, it probably is part of the spec against which he is testing. See if you can spot the error.
—————————————– Service Request Details —————————————–
SR #: 38-3471727291 Date Opened: 10/3/2007 04:49:30 AM Requestor: Mgobudana Raghiva (MGORAG) Job Title: CONTRACTOR: Engineer – Performance Engineering (Superlative) Contact Phone #: Office Phone #: (555) 555-1212 Location: Bangalore Time Zone: Manager: MGROBERT
SR Title: Increase buffer size in SMGV440S999 machine
Description:
When we executed the test, observed the following errors.
Action.c(63): Continuing after Error -27790: Failed to read data from server “smgv440s999”: [10055] No buffer space available
Try changing the registry value HKEY_LOCAL_MACHINE\System\CurrentControlSet\Services\ tcpip\Parameters\TcpTimedWaitDelay to 30 and HKEY_LOCAL_MACHINE\System\CurrentControlSet\Services\ tcpip\Parameters\MaxUserPort to 65534
Try also increasing the size of the NonPagedPool Memory as follows:
1. Open the Windows Registry. 2. Select Find>Data and search for the term ‘SharedSection’. 3. This search should return a path similar to this: My Computer\HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\ Control\Session Manager\Sub Systems\Windows 4. Modify the second value to 4096. 5. Reboot the machine.
Details:
UID: performanceguy PWD: superstar26
Thanks Mgobu.
This is a bit like dropping off your clothes dryer at the local Toyota dealership and asking them to fix the noisy fan in your furnace…