Dear Fortress ITX

Here’s a letter I sent to my former Internet Service Provider this morning. What fun.

Dear Fortress ITX,

I have cancelled my subscription to your service for my VPS at 69.72.159.11.

Let me be very clear on why I did this: you have gone from being a reliable provider with decent customer service and a responsive support staff to a clueless band of wannabes with horrible uptime, overwhelming turnover, and a technical support staff second to EVERYBODY.

Here’s a letter I sent to my former Internet Service Provider this morning. What fun.

Dear Fortress ITX,

I have cancelled my subscription to your service for my VPS at 69.72.159.11.

Let me be very clear on why I did this: you have gone from being a reliable provider with decent customer service and a responsive support staff to a clueless band of wannabes with horrible uptime, overwhelming turnover, and a technical support staff second to EVERYBODY.

You started as jvds.com, a service by geeks, for geeks. It was cool, you kept up, and problems were resolved quickly and personably.

Now you’re just another corporate face without accountability, respect for the intelligence of your customers, or the ability to, at a minimum, keep your machines running without crashing on a daily and weekly basis.

Goodbye.

Sincerely, Matthew P. Barnson Former customer

3 thoughts on “Dear Fortress ITX”

    1. Nope!

      Nope. They closed my SR, and left that machine running up until… umm, well, it’s still running and available.

      —
      Matthew P. Barnson

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