A morning in the life of UltraMegaCorp…
DA: Hey Matt. Matt: Hi DA, what’s up? DA: Are you aware of a ticket raised by BO about XQAH003 being down? Matt: Yep, we had a power outage in that data center that affected a large number of machines. Matt: AP tried to repair them, but they had changed the security codes. The guard, rather than escalating to AP’s manager, told AP to just go home. DA: OK, somehow the service request ended up in our Windows queue. DA: I’ll send it back to the Operations team if you guys are already aware of it. Matt: Yeah, we have dozens of tickets in our queue about this, too. Matt: On the plus side… boosting service request counts for teh win! DA: LOL DA: If there’s already a ticket for XQAH003, maybe I should just close this one. Is there? Matt: Yes, there are two tracking tickets… one moment. Matt: YQ-38205728NB Matt: Use that one 🙂 If the user doesn’t have access to the appropriate queue, then just know we are working with all haste… Physical security is the problem at this point, AP is one of the few admins with data center access and they changed the locks. Matt: …and security won’t let him in 🙁 DA: Thanks. Matt: LOL… I just got an email. The Logistics and security teams are also locked out this morning! DA: If it wasn’t so sad, that would be funny! 😉 Matt: Just got the update from KW… even the security guards can’t get into the data center right now… DA: LOL. Wow, now that’s tight security. Matt: They should throw a fire extinguisher through the window and climb in. It would be cheaper than thousands of people standing around talking about why they can’t get their work done. DA: Probably get fired if they did that. Matt: Yeah.