Ran across a blog entry discussing the experiences of one geek’s girlfriend trying Linux for the first time. Verdict?
The main issue with the desktop experience is that the geeky programmers and designers assume too much from the average user. They assume the user knows about the way in which programs are installed, or how the file system is set out. The average user will not go out of their way to google for help or even read the associated documentation that comes with Ubuntu and its default software. The little information pop-ups and guided wizards are critical to explaining how the user can accomplish the basic tasks they most probably are trying to do.
I’d love to see a welcome screen for the first time you open up your desktop, with little videos explaining a few key concepts to how Linux and Ubuntu work. Maybe it could ask “What do you want to do?” and then explain how they could do this.
Linux won’t truly be ready for the desktop until someone computer illiterate can sit down at a the computer and with little effort do what they want to do. Erin’s intelligent, quick to learn and is reasonably well-acquainted with modern technology. If she had as much trouble as she did, what chance to the elderly or at least the middle-aged stand?
I have to say, I basically agree with his assessment. If you want to make it really usable, you have to make it really simple — like the
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