Head on over to www.verizonmath.com and find out the difference between .002 cents and .002 dollars.
Canadian, of course
My $.02 Weed
Verizon Math
Head on over to www.verizonmath.com and find out the difference between .002 cents and .002 dollars.
Canadian, of course
My $.02
Weed
Creepy…
Here’s what’s creepy:
* Follow-up mails posted on the site include some customer service representatives quoting the price as “$0.015 cents per kb”. Erm, bbbbrbblumbub… What? That’s saying the quoted rate is point-oh-one-five dollars cents per kilobyte”. Eh? (This was for another person, not the original guy quoted 0.002 cents/kb)
* Listening to the call on Youtube had me flabbergasted. I wonder if the problem is the way it’s notated in their computer system? Many times, I see something and read it a certain way that’s not quite right. I find it hard to believe that the CSRs don’t understand that 0.002 cents is not equal to 0.002 dollars.
* Apparently they eventually refunded him the full amount — but here’s the kicker — because he went public with the information. Corporations rarely care about customer issues unless it affects their bottom line. How many people have switched carriers and/or chosen a different carrier in the first place due to this?
Seeing how badly phone carriers screw consumers and continue to screw them really bothers me. In 2004, Qwest billed us over $300 for a telephone we had disconnected six months earlier. I spent nearly seven hours in phone calls trying to get the charge to go away, and it ended with a CSR telling me “I will put a note on your account to refund your money”. Well, the next month the bill was repeated with late charges attached, and when I called to complain, I was told there was a note on my account stating that I am NOT to be given a refund under any circumstances.
We dropped Qwest in part due to this “spirit of %$!&&( service”, and we’re not alone (as I recounted in Qwest in the Dumper some time ago).
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Matthew P. Barnson